FAQ
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Customer questions
What types of vehicles do you have available?
We have a varied fleet of vehicles, including luxury cars, sedans, Vans and SUVs, to meet different transportation needs.
Do you offer transfers to airports and train stations?
Yes, we do.
What types of vehicles do you have available?
We have a varied fleet of vehicles, including luxury cars, sedans, vans and SUVs, to meet different transportation needs.
Do you offer transfers to airports and train stations?
Yes, we provide transfers to major airports, train stations and other destinations of your choice.
How can I book a trip with you?
You can book a trip by contacting us by phone, e-mail or via our website.
What are your rates and payment methods?
Our rates vary according to distance, vehicle type and services requested. We generally accept payment by cash, credit card or bank transfer.
transfers to major airports, train stations and other destinations of your choice.
How can I book a trip with you?
You can book a trip by contacting us by phone, e-mail or via our website.
What are your rates and payment methods?
Our rates vary according to distance, vehicle type and services requested. We generally accept payment by cash, credit card or bank transfer.
Are you available for last-minute trips?
Yes, whenever possible, we are available for last-minute trips. Please contact us as soon as possible to check availability.
Can I request additional stops en route?
Yes, you can request additional stops along the way, subject to availability and an additional charge.
Do you have car seats available for children?
Yes, we have car seats available for children of different ages. Just let us know when you book.
Do you offer a transfer service for special events such as weddings or parties?
Yes, we offer transfer services for special events such as weddings, parties, birthdays, etc.
How can I contact you in an emergency or if I need assistance?
You can contact us at any time by telephone or e-mail in the event of an emergency or need for assistance.
Are you insured and licensed for this transportation service?
Yes, we are fully insured and licensed.
Are there additional charges for delays or last-minute cancellations?
Yes, additional charges may apply for long delays or last-minute cancellations, depending on our terms and conditions.
Can you meet me at the airport with a sign in my name?
Yes, we can arrange for you to be picked up at the airport with a sign in your name if you wish.
Are you available for sightseeing tours in the area?
Yes, we offer personalized sightseeing tours of the area, with itineraries tailored to your interests.
Do you accept pets on board?
Yes, we generally accept pets on board, subject to certain conditions.
How far in advance should I book a trip with you?
We recommend that you book your trip as early as possible to guarantee availability, especially during periods of high demand. However, we will do our best to accommodate your needs, even for last-minute bookings.
Can you provide shuttle services for specific events such as concerts, festivals or conferences?
Yes, we offer shuttle services for a variety of special events. Please contact us to discuss your specific requirements.
What is your cancellation and refund policy in the event of a last-minute change of plans?
Our cancellation and refund policy varies depending on the timeframe and nature of the cancellation. We recommend that you consult our terms and conditions for more information.
Can we book a full-day sightseeing tour with a private driver?
Yes, we offer chauffeur-driven car rental services for sightseeing tours on an hourly or daily basis. Contact us for a personalized quote.
Do you have special offers or discounts for regular customers or large groups?
Yes, we often offer discounts for regular customers and large groups. Please contact us to discuss our current special offers.
How can I be sure that my driver will arrive on time and that the vehicle will be in good condition?
We only work with professional, experienced drivers, and our fleet of vehicles is regularly maintained to ensure the safety and comfort of our customers.
Can I book a ride for someone else?
Yes, you can book a ride for someone else. Please provide us with the details of the person to be transported when booking.
Do you offer transportation services for long-distance or intercity trips?
Yes, we offer transportation services for long-distance or long-distance trips. Contact us for a quote for your specific journey.
Is it possible to request a driver who speaks a specific language to facilitate communication?
Yes, wherever possible, we will try to accommodate your specific language requirements. Please inform us at the time of booking so that we can arrange this.
Are there any restrictions on transporting bulky items or bulky luggage?
In general, we can accommodate bulky luggage or bulky objects, but please inform us in advance so that we can make the necessary arrangements.
Do you offer transfer services to specific destinations outside the city or country?
Yes, we offer transfer services to national and international destinations. Contact us for a personalized quote for your trip.
Can we book a trip for several people at once, such as a group of friends or a family?
Yes, we can accommodate groups of various sizes. Please inform us of the number of passengers when booking so that we can provide the appropriate vehicle.
Do you offer transportation services for corporate events such as business trips or team meetings?
Yes, we offer transportation services for corporate events of all sizes. We can arrange transfers for business trips, meetings, seminars, conferences and more.
Can we make special arrangements for special occasions such as wedding proposals or anniversaries?
Yes, we specialize in creating unique experiences for special occasions. Contact us to discuss your specific needs and ideas.
What is your policy on confidentiality and security of customer data?
We take the confidentiality and security of our customers’ data very seriously. All information provided is treated confidentially and securely, in accordance with current laws and regulations.
Can we request a regular driver for our recurring trips?
Yes, if you have recurring routes, we can assign you a regular driver to ensure continuity of service and to meet your specific needs.
Is it possible to customize the music or vehicle settings during the trip?
Yes, we are happy to accommodate your customization requests wherever possible. Please inform us at the time of booking so that we can arrange this.
What is the policy in the event of a delay on my part or a last-minute time change for the trip?
We understand that changes in plans can occur. Please inform us as soon as possible of any delays or last-minute time changes so that we can adjust your booking accordingly.
Do you offer transportation services for people with reduced mobility or those requiring special assistance?
Yes, we offer transport services for people with reduced mobility and can provide special assistance according to your needs. Please inform us at the time of booking so that we can make the necessary arrangements.
What is your policy on vehicle cleaning and hygiene between trips?
We have strict protocols in place to ensure regular cleaning and disinfection of our vehicles between journeys, guaranteeing a safe and hygienic environment for our customers.